This privacy policy has been developed to inform you about what information the Japanache web site collects, what we may do with the information and who may receive that information, as well as how long we keep it. If you have any further questions about it, feel free to contact us.
Your Information:
We will not give out any information you submit to any third parties except in compliance with a request of the law. Under no circumstances will your name, e-mail, phone number or address be sold to, or given to any other parties for marketing purposes. We will never willfully sell, lease, or rent any of your or your business' personally identifiable information to any third party. We also dislike being harrassed by cold callers.
Collected Information:
Your personal information is collected through our contact forms online, email or at our warehouse. The main purpose of this is to notify our customers of sales, exhibitions, special offers and new shipments. You can change your personal details at anytime via email, fax or telephone.
You can also unsubscribe at anytime by sending an email, fax or telephone.
If you have any questions about this privacy statement or the practices of this site, please contact us.
Returns
New Items:
Japanache will gladly refund money on any faulty/damaged new items if a replacement is not available. Goods must however, be returned to us at the purchasers expense unless otherwise agreed upon by us.
We offer an exchange voucher if you change your mind on new items only. Proof of purchase may be required on some items.
Antique & Used Items:
All antique or used items are sold on an "as is" basis and refunds or exchanges will only be given at our discretion. We endeavour to repair goods or point out any major damage prior to sale.
We reserve the right not to exchange nor refund if you change your mind.
