Japanache Policies

 

Sale Items Terms

  • Specials are only available at that price for the period stated and items cannot be purchased on Lay-by.
  • Delivery on sale items will be arranged ASAP as we will not store themin our warehouse for any extended period.

  • These are strictly available on a "First in, best dressed" basis and cannot be held for anyone.

  • Subsidised/free delivery is not available on sale items.

  • The 'free' item in a "Buy one get one free" (BOGOF) offer must be from the same section (i.e. ceramics) and must be the cheapest item

  • Already reduced items cannot be used as a BOGOF free item unless the full price is lower that the purchased item.

    Privacy

This privacy policy has been developed to inform you about what information the Japanache web site collects, what we may do with the information and who may receive that information, as well as how long we keep it. If you have any further questions about it, feel free to contact us.

Your Information:

We will not give out any information you submit to any third parties except in compliance with a request of the law. Under no circumstances will your name, e-mail, phone number or address be sold to, or given to any other parties for marketing purposes. We will never willfully sell, lease, or rent any of your or your business' personally identifiable information to any third party.
We also dislike being harrassed by cold callers.

Collected Information:

Your personal information is collected through our contact forms online, email or at our warehouse. The main purpose of this is to notify our customers of sales, exhibitions, special offers and new shipments. 
You can change your personal details at anytime via email, fax or telephone.

You can also unsubscribe at anytime by sending an email, fax or telephone.

If you have any questions about this privacy statement or the practices of this site, please contact us.

Returns

New Items:

Japanache will gladly refund money on any faulty/damaged new items if a replacement is not available. Goods must however, be returned to us at the purchasers expense unless otherwise agreed upon by us.

We may, but are not obliged to, offer an exchange voucher if you change your mind on new items only. Proof of purchase may be required on some items.Items must be returned within 14 days of the purchase date in the same condition as they were sold.

Antique & Used Items:

All antique or used items are sold on an "as is" basis and refunds or exchanges will only be given at our discretion. We endeavour to repair goods, or point out any major damage, prior to sale.Any ommision in doing so does not infer liability. All artwork is sold on an "as is" basis. Japanache will not be liable for any damage caused to any items once they have been delivered. All furniture comes from an environment that has a higher humidity than most parts of Australia and it is important that the customer cares for their purchases on a regular basis. We provide a free bottle of Feed-N-Wax with all chests to care for your purchases.

We reserve the right not to exchange nor refund if you change your mind.